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What Are the Areas of Common Tenant Complaints?
Apartment complexes come with a lot of pros and cons, some of which your tenants may expect as par for the course and others that might surprise them considerably. If you want to keep your buildings full of happy residents, pay attention to these areas that cause many tenant complaints. You may be able to address the issues before they even come up.
Communication Problems
Several areas that put tension between renters and their landlords can fall under the category of a lack of communication. Your job as a property manager is to outline clear and specific ways that the tenants can request maintenance, renew leases, pay rent, and any other avenues they may take to communicate with you.
To keep your tenants happy, you'll have to respond to any requests or messages quickly and efficiently. You should also communicate with any third-party contractors to ensure they can come in a reasonable timeframe, and share that timeline with your unhappy tenant. If you want to go above and beyond, follow up on requests a few days later to make sure everything is in order and that the resident is satisfied with their care.
Infestations
Bugs and rodents are some of the worst things to see inside your home, and they bring a sense of uncleanliness to any complex. With winter coming on, you may see more critters coming inside to get out of the cold, so you might have to step up your extermination game.
To do this, you’ll need to make sure that your building is pristine, and encourage your tenants to keep their apartments clean and report any infestations as soon as possible. Your responsibility is to take care of any reports as soon as you receive them. If you get rid of the unwelcome guests, your paying residents will enjoy living in their home much more.
Moisture and Mold
If you have any loose pipe connections or leaking appliances, your apartment complex could quickly develop mold issues. Mold is a well-known cause of respiratory issues and headaches, which will make your tenants unhappy and give you a lot of maintenance requests to complete. Even if they don't face health concerns themselves, it may reflect poorly on your other forms of maintenance.
To combat mold in your complex, stay on top of all of the plumbing and appliances that use water. Fix any leaks or water stains as soon as you receive a request, and ask your tenants to report mold or concerning spots as quickly as possible. Clearly outline your responsibilities as the building manager and the resident's duties in the agreement both parties sign before they move in to avoid confusion or misplaced blame.
Broken Things
If your apartments contain appliances that break down frequently, windows or doors that lock unreliably, or other damaged or defective parts, you can't expect to keep your residents happy. You'll also wind up spending more on maintenance than you may have planned.
Before you get to that point, take steps to keep your building up-to-date so that your tenants have no concerns. Before someone moves in, have the empty apartment inspected and make sure that everything is working well. If you need to conduct any replacements, repairs, or updates, you'd be better off doing it before you get new residents, rather than waiting to see if they notice a problem.
If you need building maintenance in the residences you manage, get in touch with Trend Building Services. Our various teams offer maintenance, janitorial, renovation, and more services for all of your needs. Contact us today to get an idea of how we can help your buildings prosper.
Depend on Trend Building Services for your Commercial Painting, Commercial Remodeling, Commercial Cleaning or Commercial Roof Coating needs in Schaumburg, Elk Grove Village, Palatine, Roselle, Itasca, Hoffman Estates, Arlington Heights, Chicago or any Chicago Suburb. Call Trend today to schedule your Free Estimate.
